Daniel Quinn

Review of Hilton Brighton Metropole

I booked non smoking sea view suite for me and my ...

I booked non smoking sea view suite for me and my fiance to stay. We were hoping for a comfortable room, nice view, room service and sanitary conditions.

Within an hour of arriving, housekeeping barged into our room without knocking disrupting our privacy. Luckily we heard them and were able to scream for them to immediately leave before entering any further into the room. Shortly afterwards, we found long dark hairs in the bath that didn't belong to us. By this point, we had already decided to ask for a refund and leave the hotel immediately. The staff were helpful when I explained that we no longer felt comfortable in the room and we wanted our money refunded, but they made little effort to make amends for the disruption. The experience ruined our entire trip. So much so that we decided to cut our losses and just go home. It wouldn't be an exaggeration to say that our experience at this hotel ruined our entire weekend away.

Other notes worth mentioning:

-We couldn't check in until after 4pm,

-We stayed in a non smoking suite and the entire floor we stayed on stank of cigarette smoke.