Joy C

Review of Granite International

I would never recommend this company. They had two...

I would never recommend this company. They had two guys instal my countertop after we had our cabinets installed. One of the guys had to unscrew my pantry to get it to fit because the measurement must have been off. He does that and supposedly everything looked good. Not so. I opened my brand new pantry cabinet only to find a huge crack that looked like he tried to hide it by caulking. The guy didn t mention a word to me. We actually had to instal the pantry with part of our ceiling out so that it would fit in the space. I immediately called and they were apologetic and sent Zack out to look at it. This was the end of June. I got a call in July saying they were waiting for the pantry to come in that they had ordered from the same place I did. They get deliveries every week or two so I know that wasn t true. I kept calling and finally October or November they finally installed a new pantry but they couldn t fit it in and had to cut the toe kick off. So realizing they didn t order a skin they had to order it. Zack ordered the wrong one and I had to now wait for the new one. So then the large piece of skin that goes on the side of my pantry gets delivered. Guess who delivers it? The two guys that installed the countertop to begin with. They were saying how they remembered the house and wondered what happened. They ended up leaving this huge piece of skin siding in my family room where it sat until the very nice contractor came to fix it. The same contractor who Zack kept blaming for the delay. It ended up finally getting fixed last week. Which was the beginning of Dec. I haven t heard from the company or of any kind of reimbursement for the wait. Nothing. Zack was horrible at returning phone calls. They didn t care at all about pleasing the customer in this case. Do very disappointing