Edson Villela

Review of City Utilities of Springfield

I have contacted their customer service more than ...

I have contacted their customer service more than once about the issue it is a JOKE! I started service with CU and apparently the person who started my account didn t bill me for water. So apparently I was behind on my bills even though I have the service on electronic bills and auto pay! I talked to phill today and mentioned my situation, he said there is nothing he could do but set me up with payment plans and I said it was not my fault that I didn t get billed correctly I did my job and put my bill on auto pay and Made sure there was money for my monthly bill. I understand I used the service but the company and the agent who made the mistake needs to be hold accountable now I have to pay 533.48 at once or set payment methods just because someone did a mistake. I also called before moving to have my services changed to a new address this week, and the agent I spoke to said I didn t owe the company money and that my account balance was at 0. Today at 1:31pm I get a txt message saying I have a payment of 533.48 due. Nobody want to work with me or even apologize they understand there was a mistake on their end, but they don t care I still have to make the payment because I used the service. They need to be on the same page CU SHOULD have told me I had a balance so I could set up a payment option with them but the agent guaranteed me I had a 0 balanced. It s very frustrating having to talk to impotent and rude customer representatives from this company.