I generally take my car to David McDavid for servi...

I generally take my car to David McDavid for service, and they do a good job. I feel no differently about my last visit...they did a good job for what I came in for. They could have, however, provided better service. I made my appointment online and filled out the space where you indicate that you would like to be contacted. In my case, I wanted to be contacted before I went in if they were not going to be able to repair my cracked windshield. As it turns out, they were not able to do that, but they also never called me to tell me that (even though the request was actually printed on the documents I received when I checked out). Why ask for information if you aren't going to read it or use it? The associate who handled my service also never called me to tell me that my car was ready. I actually had to call him to check on the status of my vehicle. When he returned my call, he left me a message saying that they were unable to repair my windshield but that he would provide me the contact info for the company that would repair it. He indicated that the glass was being ordered and that the contact info would be provided when I picked up my car. When I did pick up my car, there was no contact info provided. Now I will have to follow up again with David McDavid to find out where I'm supposed to go to get my windshield repaired. Finally, David McDavid always washes your car when you take it in for service. It's a nice gesture in theory, but my car always ends up looking worse after they wash it. If you aren't going to do something well, then it might be best not to even provide a service like this. Also, they washed my car right before I picked it up, and it was soaking wet when I got it. I would have preferred to handle this myself. So overall, David McDavid does an ok job. The maintenance they did on my car was fine, and I have no problems with the mechanical part of the work they did. Their service, though, was average at best. I left feeling like they had earned a C+ or B-. Above passing, but nothing to brag about.