Despite arriving around 4:30, or about 30 minutes ...

Despite arriving around 4:30, or about 30 minutes after the stated check in time the room was not ready. Was told that I would get a call when it was ready. Wasted some time in the bar and decided to inquire at the desk as it was now close to 6 and I was still waiting on the phone call and was quickly dismissed and told to wait for the call before talking to them again. Went out to dinner and still had not been contacted as of 8 at which point I simply played dumb at the desk, pretended to be checking in for the first time, and found that the room and actually been ready for a while. To top it off housekeeping had forgotten to restock the coffee cups in the room despite all the extra time to get the room ready. Very disappointed with my stay here.