Jemiel Nejim

Review of Hotel ME London (Sol Melia)

This hotel fails at customer service plain and sim...

This hotel fails at customer service plain and simple. Backstory is this, we unintentionally wound up stuck in London(there was a British airways IT issues that grounded all flights, and we picked this hotel last minute based on good reviews and availability. The hotel itself is very sleek and modern, and our room was nice, but then again we paid $700.

With that said there were a couple issues with the room (the TV just started blaring noise in the middle of the night, and the fire alarm went off every time we showered), not too big of a deal in and of itself I know these things can happen. The problem actually occurred when we actually tried to bring these issues to the staff. In particular, the manager, Dimitri Ciglio, was the most unprofessional human I have ever interacted with at a hotel. Here are the details:
1. He asked to come search our room after we complained. The only time this has ever happened is when we were in Vegas. I get that there are probably a lot of young brats that frequent this hotel(since people with actual standards would probably stay away) but we are not those people.
2. Rather than acknowledging that there may have been some issues he said he need to "review the videotapes." Could he have at least stated that something may have happened? Guess not.
3. Later on that day he called me and told me that there were "inconsistencies in our stories" and he recommended that we leave and the hotel would not charge us. Wow nice, did I mention that we were stuck in London?

Not once did this manager acknowledge the situation, rather his only goal seemed to be to let us know how wrong and stupid we were. He actually told me the issue was that I did not know how to press the red power button on the TV remote. Meanwhile I am a damn physician pretty sure I know how to use a TV remote.

Bottom line is that this hotel fails at the primary goal of any high class hotel, which is providing great customer care and a pleasant experience. I'm not really one to complain about hotels but this was actually the worst hotel we have ever stayed in. We stayed at 3 other hotels during our trip to Europe(La Bastide de Gordes, Chateau de Chevre' d'Or, and Hotel the Serras) and all those places are real luxury places that know how to treat their customers.

I think if you're a 20 something party animal that needs a nice room to snort a bunch of blow in and have sex with prostitutes this place fits the bill. But if you're looking for genuine luxury I would avoid this place at all costs.