Where should I start?! This hotel acts as if it's ...

Where should I start?! This hotel acts as if it's never handled large crowds before. Chaos ruled.

The system kept giving me an error message when I tried over and over to check-in online before arrival. I called to add my four year old to the reservation because if you are an Omni member and have a child traveling with you they are supposed to get an activity book.

I did not pay $45 to overnight valet because I am able to park nearby for free. The valet line was ridiculously long and it took over 45 minutes just to drop my family off (which I ended up doing across the street from the north tower near the park).

Check-in took an hour and we were 5th in line. I asked about the item for kids and was told they had nothing.

We never were able to get on the complimentary wi-fi even after being transferred to a random call center where they offered no further instructions or advice about how to go about getting on to the wireless. The toilet in room 1857 was so loud and made a 90 second screeching noise every time it was flushed. The cable sucked (no kids channels).

This hotel may have a great location but that is the only thing it has going for it. I would never spend this kind of money to stay here again. The hotel is essentially a two star property, and there are plenty of other options nearby. Save yourself some money and a headache.