Absolutely disgusting company with even more despi...

Absolutely disgusting company with even more despicable staff. My wife was involved in a car accident, consequently the other drivers insurance went through Wilber to collect before ever trying to consult with us. My wife set up a payment plan for $260 a month without talking with me. I called, was met with extremely unprofessional and undeserved attitude. I spoke with a manager afterward who was a bit more kind and got the payment reduced to $100 a month. That same day, both a $260 charge and $100 charge were charged to my bank. I called to get this rectified and was greeted by the original, very rude person I dealt with at the beginning. Realizing early into this conversation that I was going to get nowhere with very blatant hostility and being interrupted every time I spoke, I asked for a manager but was told I could not speak with one. I asked why and was told that the manager was not available to me! I asked when I could speak with one and was told I could not speak with one in general. I had already spoken with one! These people are crooks! It's sad to see that with all of the reviews even posted on BBB that these scum of the earth have not been fined/shut down for what they are doing!