S

Shen Mac

3 years ago

horrible experience with this hotel. when i check...

horrible experience with this hotel. when i checked in the ac in the room dose not work. called front desk 3 times to fix the issue. when i return to the room 11pm at night AC is blowing hot air(30+ degrees outside). called again. got the answe from customer service is no room left, what do you want from me? finally get manager to switch the room.
2nd day i stay in the hotel have to call them 3 times try to get the room cleaned. again get ridicules answer from front desk we don t clean the room every day. your room was cleaned yesterday that s why no one is clean your room today
Do not stay that hotel. worst customer experience ever had.

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