Our check-in was very friendly and we were pleased...

Our check-in was very friendly and we were pleased to have been accommodated with our room request of a free standing shower as well as being offered inclusive breakfast. We went to the beach club on our first day and all was good. We went on our second day and were very embarrassed to be declined entry. We were told that this was not included in our stay. When we visited last year we received automatic entry. When booking I did not see that we had to choose separately to include the beach club. Your receptionist did not ask if we wanted to use the beach club, which as retirees it was our desire to enjoy a quiet facility. As I say it was terribly embarrassing to be turned away.
We also ate at casually at V Dinner which was a cheese tasting platter. When I offered my Accor card I was told that this was not included in the Accor benefits. I was under the understanding that all food was at a 50% discount.
These issues have left us feeling less than positive about being Accor members.
A matter that you may or may not have any control over but might hopefully be in a position to give feedback to those concerned is that we paid $30 Fiji for our taxi from the airport to Denaru but had to use the Denaru taxi service returning to the airport which was $45 Fiji.
This trip was our 10th visit to Fiji but small issues mount up and leave one wondering if we want to return again.