Wow. What atrocious service when it comes to getti...

Wow. What atrocious service when it comes to getting your furniture repaired. It's been over a month since my couch was picked up for service. Since that time, I've called multiple times (at least 5 at this point) and have received only a single text with a blanket statement. Even management will not get back to me regarding my couch or its where abouts. This place has effectively swindled my money. So shop here at your own risk and for the love of God, don't use their service center to repair what might be under warranty if you ever wish to see your furniture again. As a side note. Debra (sp?) Is a wonderful person who staffs the phones.

Update after email: waiting on parts, but unknown of when they will be coming in. I have now been without a couch for over a month.

Update: July, 1st 2020. Coming up on two months. Called multiple times with little details, and when asking to speak to a manager. I am left with no one to call me back, and that they are 'unavailable'. So good luck getting them to call you back at any time.

Went to store on 7/30 to see about getting my money back. They gave me a phone number that I've already been calling, and stated they can't handle service claims within the store. More run around.

Went into the store 8/8 to see about getting a new couch at a sooner time. They were agreeable to trading out the couch I sent of for repairs. Problem is. They have nothing in stock, and the wait would be months for most others. I left without a couch, and went over to a competitor. I bought a new couch from them with a delivery date to my house on Wednesday. It was delivered on time.

Sept 8. Replacement couch arrived.

Ashley, not even once.