My husband and I will be relocating to the William...

My husband and I will be relocating to the Williamsburg area in two months, and friends of ours recommended a membership at Kingsmill so that my husband might have someplace truly spectacular to entertain clients. Last week our friends invited us to join them for dinner on property. It was the single most traumatic dining experience of our lives.

Last Wednesday, August 19th, we joined another couple at James Landing Grille for dinner. We were impressed by the lovely Kingsmill property and the panoramic views of the river. But things took an unexpected and unacceptable turn for the worst.

Our server was a young woman named Honey. When she first approached us she was quite warm and pleasant. But her behavior became so erratic as our drinks and dinner progressed that I have to question if she might have been drinking or doing drugs during her shift. I spent a fair amount of time in the food and beverage industry myself, before I "married up"...and I understand that restaurant people can be a bit vulgur. But in my day those who worked in fine dining establishments were at least able to maintain an air of polish while serving customers. Honey was visibly texting on her cell phone while she should have been taking care of customers (I expect this at Applebees, NOT at a 4-Diamond resort). She became very flippant with us, using a couple of racial slurs. And the worst of it all was when she began to flirt openly with my husband in front of myself and our friends. I have never suffered such humiliation.

This first experience with Kingsmill has left us less than enthused about the prospect of membership. Our friends who invited us have been extremely apologetic, and it seems they are embarrassed as well.

I was too shocked at the whole affair to complain while we were still in the restaurant, but after days of reflection I have become more and more angry that one individual might be allowed to affect the membership of such a magnificent property. I hope that you will take whatever measures necessary to rectify the situation so that Kingsmilll might continue to live up to its reputation. Waitresses and bartenders are plentiful, particularly I would assume as students return to William and Mary. It seems that Honey might be best utilized in something like a Hooters or a biker bar. We would like very much to become part of Kingsmill, but not if this is treatment is to be expected.