Drawing a review for the first time.

Drawing a review for the first time.

This 5 star hotel near Matsuyama Airport, the rooms are very spacious, the amenities are great, coffee, tea, tea, all high quality things and I thought it was a comfortable hotel.
I stayed 2 nights this time, but when I returned to the room at 15:30 on the second day, the room was not cleaned! It was the first time that I have traveled abroad several times and returned to the room at 15:30 and the room has not been cleaned.

I immediately called the front desk and a House Keeping person came, but there was no excuse for sorry, so I just tried changing my trash and towels and asked, What do you need to make a bed? "When.
I was amazed and no words came out. I usually do bed makeup.

The next morning, when I checked out, the staff at the reception left the hotel with a real sense of discomfort without apologizing for forgetting to clean the room.
It's no wonder that this hotel has a 5 star rating.
I will never stay again.