I ordered a taxi over 24 hours in advance May 2021...

I ordered a taxi over 24 hours in advance May 2021. When it came to time of pick up I received a message to say the driver cancelled the job. I waited whilst the app scanned for more drivers but none were to be found. The office phoned but could not hear anyone on the line. They then text to say they could look for another driver which would take 40 minutes!!!

I then had to phone around and try and find a local taxi service whilst panicking that I would be late for my appointment. Thankfully it is not an appointment I would be charged for being late for.

The service is completely unacceptable and unprofessional. I would never use Gett again.