Chandra Williams

Review of Best Western Saddleback Inn & ...

I booked a night at the hotel for a night away. I ...

I booked a night at the hotel for a night away. I was disappointed when I got to my room. The bed was dirty, the sheets were old and thin and the mattress felt really uncomfortable. The toilet was dirty and the fridge didn t work. We were moved to a room that wasn t much better. I didn t feel comfortable staying here as it was dirty, outdated and noisy outside. I tried powering through it and was going to relax in the hot tub. Disappointedly enough, the hot tub was barely warm and the jets didn t work. However, the manager Tobin handled the situation very professionally and allowed us to have a refund. The bar and kitchen staff was very friendly and professional as well.