This hotel is overrated. I have stayed at nicer Ma...

This hotel is overrated. I have stayed at nicer Marriotts. Despite their announcement via email that they renovated the place, it is still not the most modern and the patio is still under construction. The area around is very nice. However, I am having some not so positive experiences. The receptionist was rather arrogant when we arrived, telling me that they gave away my reservation for a king size bed and that we have to live with two queen beds now. He also let me know that my Marriott Gold Membership is not worth a lot here, what is rather unacceptable. Other highlights include me asking for a second bathrobe, a soaking wet Kleenex box, no proper holders for bath towels, bottle cap on the floor and an A/C unit that is as loud as a truck, but pretty inefficient so probably a case for maintenance. However, I dealt with another very nice receptionist this morning and the other staff was very helpful as well.

I received a call from the assistant manager. It was a very pleasant conversation, what I call great customer service. They are aware of some kinks that still have to be ironed out and are working on improving the situation.

The breakfast buffet is good, service at the restaurant as well. Food at Woody s Pub is good pub standard. I recommend a walk around the village rim trail, there is some really nice views.
Overall, I can t give more than three stars since, for a hotel of the luxury brand Autograph Collection, it is still lacking a lot, further renovation is necessary.