Overall frustrating experience

Overall frustrating experience

We hired Thunderbird for a small backyard patio job. Rip out an old wood deck and install a flagstone patio. We had discussed having the crew replace an old wood arbor with a new metal arbor for a mature grape vine. We asked that this portion be added to the contract and were told they would take care of it and it was such a small thing that they didn't feel it necessary to add it to the contract.

The crew came, installed the new patio and did not install the new arbor. The portion of the new patio where the arbor would span is too wide to accommodate the arbor.

We have reached out to them to see about returning to fix this issue and were told that we would be put on the warranty schedule and have not heard from them since.

This was a small job that seemed pretty straightforward. The communication was great during the sales process but non-existent once the work started.

We would not recommend Thunderbird Landscaping.