Sandra Holter

Review of Aquasafe Pool Management and L...

The lifeguards at Charlesmont apartments are a jok...

The lifeguards at Charlesmont apartments are a joke. I visited the pool on June 19th and the lifeguards are never ready for residents. They don't check or take pool passes, so they have no idea who is in the pool area. Several parents dropped their pre teen and early teen kids off on this day, to be watched by lifeguards. Kids were running around the pool, one even got hurt while the guards were on their phones texting or social media. Have pics.
As long as residents feed the lifeguards, they can bring whoever they want into the pool area without passes. The residents feeding the lifeguards are allowed to keep their food in the refrigerator even after they have been told by apartment management that no food is allowed in the fridge due to chemicals and no resident is allowed in that room. They allowchildren to climb the lifeguard chair and jump into pool, and play with the hose while filling the pool.
July 4th, again didnt take pool passes or check them. Anyone can walk in.
Pool rules change daily, even with the same guards, and aren't consistent with each child.
Lifeguards are rude to children and residents unless you feed them.
July 7th, one of the lifeguards got into the face of a 6 year old for jumping into the pool the same way a 7 year old girl did. She did a cartwheel into the pool the little boy just put his hands on the side of the pool and jumped in that way, next thing we know the lifeguard is in his face. Wouldnt let him in the deep part, even after he had passed the swim test twice, even though he was with a parent within arms reach. Apartment management said each child will have to do swim test every day they go to pool.
July 8. 6 year old boy goes to pool and lifeguard singles him out and asked if he knows the rules of the pool. Did he ask other children? Other children come in after them and these children are out in the deep areas without parents and not made to take swim test. Where is the consistency for each child? Where is the rule the apartment manager laid out the day before?
Female lifeguard throwing kids into the pool, wrestling around, not being safe or professional.
The pool is often dirty, the lifeguards are never ready for residents when the pool opens.