Alecia Johnson

Review of Comfort Suites UCF/Research Pa...

I give them 5 stars due to the staff!!! They MORE ...

I give them 5 stars due to the staff!!! They MORE then accommodated my family. We booked with Hotwire and once we reached the hotel on July 4th, around 2pm, Hotwire never booked us or gave the hotel a payment. Then when we called to speak with them, their system "was down" and we were to call back in an hour. Where were we supposed to go!! We didn't get ahold of them till after 10pm!! Thanks to front office manager Ivette, along with staff Marilyn and Paula the whole family had somewhere to sleep even though they were full! These ladies worked collaboratively to accomodate us and ease our stress with Hotwire. They were truly angels to us and made our vacation worth more then words can say! People like them made our first Comfort Inn hotel stay worth a 5 star rating! We will definitely return. Thanks again ladies :)