This place is just an office. There is no tech sup...

This place is just an office. There is no tech support or product here. So, when I was sent here by Al from chat, to exchange my faulty Surface, I was met with blank looks. There is no service centre in HK. It took me 2.5 hrs to get to Cyberport using public transport. Not happy. In the end I booked a service/exchange online and someone came and got my computer. All my emails were in Chinese, so I had little idea what was happening, but the computer was replaced and it only took a week. I guess it came from China? Not sure. Love my new Surface though and no problems yet. Very stressful situation as my remote tertiary course was coming to an end and I had work to submit.