John McDonald

Review of The Ritz-Carlton Grand Cayman

Stayed here 4 years ago and had a wonderful experi...

Stayed here 4 years ago and had a wonderful experience. This visit, not so much. There were several corporate events and groups that basically took over the resort. One night couldn't get into the lobby bar because of over crowing with an event. Couldn't make golf tee times because of group outings that closed the course to walk-up play. On our last evening, there was an awards ceremony conducted on a grassy common area outside of our room, featuring a live band. You can guess how that went. Had dinner one evening in Seven, their fine dining restaurant. The service was excellent, though neither entree was prepared as ordered. Visited a Kirk Freeport store at the resort, my wife was looking for a particular necklace. The sales lady couldn't have cared less to help, to the point of being rude. When we brought all of this to the attention of a member of the management staff, he basically snickered. We won't be back to this, or any other Ritz-Carlton any time in the near future. We were celebrating our 20th wedding anniversary, could've stayed anywhere else....Instead, we entrusted this occasion to this group and were let down. I'd give no stars, but at least the housekeeping staff went above and beyond.