Ruben H

Review of Los Jarritos Mexican Restaraun...

Been going hear for years.. My parents as well.. F...

Been going hear for years.. My parents as well.. Food was always good.. SERVICE IS HORRIBLE! Called in an order at 12:30pm.. I was told it would be ready at 12:45. Showed up and paid. at 1 pm, still no food. I asked where are my drinks "horchata" and they said "they ran out" very rudely and that they would give me something different like jamaica. I said no, and why would they sell something they didn't have and asked for my money back.

Ok, another 10 minutes and they gave me an order which I knew was not mine because I saw them package it. I advised the cashier that it was not what I had ordered and showed him. He said, oh, you are right, the girl screwed up taking it although he showed her the order.

Another gentleman in front of me also received the wrong order and after rude responses to him, he demanded his money back because they apparently no longer made what he had originally ordered(hard tacos, btw). As the guy was walking away the cashier said in spanish and a low voice "stupid n***er". wow, cashier was a jerk especially since he thought no one heard. It was the same cashier that took the order.

I was then was told that I had to wait. its 1:20 and I asked the old hispanic cashier with a mustache who is the manager in charge and he told me WHY! I advised him because it was unacceptable to treat customers the way he was and I was upset at their rudeness. I wanted to complain to the manager.

The Cashier and I ended up getting into a heated verbal argument that led to a challenge of a fight. I demanded my money back and advised him that they are incompetent. At this point, an obese hispanic cook flipped me of as I was walking out and I returned to address what his issue was. Another verbal argument ensued with another challenge of a fight. The whole time no one would tell me who the manager was. I am reporting them as soon as I find out who the owner is. Last time in this hole in the wall!! It is not definitely an establishment for families.