I had a very complicated situation happen in which...

I had a very complicated situation happen in which my doctor wrote my prescription (for a controlled substance) incorrectly. They had only given me half the correct amount. I had called my doctor to clear up the issue they submitted a new prescription to the pharmacy and and spoke to Preferred One to establish a plan to have the pharmacy return the original prescription in the system and ring up the remaining about (which was suppose to be a 15 day supply) to avoid a hold for refilling too early. When I got to the pharmacy the issue was that the new prescription was what the original one was suppose to be rather than the 15 day supply. This was in the evening after the doctors office was closed so I couldn t get a hold of the doctor to clear up the issue or write a new The other issue was that I had to wait until I ran out of the amount I had it was a controlled substance.

I called Preferred One and spoke to a woman named Mallory. She was incredibly helpful and walked me through all my options. She spoke with the pharmacist for me tried explaining the situation and when the pharmacy couldn t do their part because of the computers she stayed on the phone with me not only helping me come up with the best solution to get it taken care of as quickly as possible early tomorrow morning but she also gave me some advice on what to do if something like this ever happens again. She spent well over a half hour making sure everything was okay and went above and beyond to provide the customer service and resources I needed.

What it came down to was a three way miscommunication between the doctor pharmacy and Insurance. Unfortunately I was not able to get my prescription tonight but she got everything set up for things to run smoothly in the morning. I am grateful for her help.

Overall I have had good experiences with preferred one. I have been incorrectly billed by my doctor before and when that happened Preferred One walked me through the steps that needed for that to be corrected!

THEY HAVE GREAT CUSTOMER SERVICE!