I had a scheduled appointment to drop my car of at...

I had a scheduled appointment to drop my car of at 7:30a. I put the keys in the drop box at 7:10a, then paid $25 for an Uber to take me to work in Goochland. As the end of my workday approached, I hadn t heard anything, so I called and got a gentleman named Paul, who after a long time said he doesn t see where my car was ever serviced and seemed confused. After a while, he put me on hold and then another man came on the line confused and asked me more questions after repeating the same thing I had just told Paul. He finally realized the key was still in the night box and the car was on the lot untouched. He then says, oh well, I can t get to it today, can you leave it until Saturday , in a very DISDAIN way. No I can t leave it, mind you, the job to be done wasn t huge, and I did have an appointment, and it s now 4p and I have no other way to get home. So I pay another $25 for an Uber to take me back to pick up my UNSERVICED car, get to Richmond BMW and again, no apologies, no sorry you had your time and $ wasted on Uber, no nothing. So crazy, and I will spread the word and myself nor my family or friends will ever use this place that has such poor customer service!!!