Eddy Alvarado Review of Mazda of Clear Lake
Bought a Mazda 6 here a couple of weeks ago and i ...
Bought a Mazda 6 here a couple of weeks ago and i really enjoyed my experience there! If you're looking for great service, I highly recommend asking for Marco. He was really helpful through out the process and with our questions!
EDIT: 1/7/19 11:56
wow...
So updating my original review after today's "service".
Brought my car in today to get serviced and get the Android play update on the car. My appointment was at 9 and I arrived around 8:50ish.
As soon as I walk in I get ignored. I see 3 employees and no one acknowledges me or bothers to even nod that I walked in. No big deal. I see one employee is helping a customer so I decide to wait my turn.
Then a different employee starts talking to a different customer that was also ahead of me and I don't think much of it, since they were there first, that is until I hear them ask if he had an appointment. The customer tells them no, he just wanted to get his car checked out and the employee tells him that it's ok they get his keys and get him going.
I'm sorry? Why did I have to make an appointment then? No one informed me I could just show up and get this done as soon a I got of work at 7am, and didn't have to stay up for my appointment that was scheduled at 9am.
After they take that customers car, I'm finally approached and asked if I had an appointment. I tell them my name, they find it, I sign some papers, and then I'm told it'll be an "hour and a half wait". Ok, that's fine. I've been up for 13 hour already. I'll head home at 10:30ish and get some sleep. BOY, WAS I WRONG!
10:30 comes. Ok, maybe it's almost done. 10:45, nothing.
11am comes around and no one has bothered to tell me anything. This whole time I see people come and go. People that got here AFTER me and they left before I did.
I decided to get up and ask myself. That's when I'm FINALLY updated that it might take longer. THANK YOU! That's all I needed. COMMUNICATION. Just keep me updated and I'll sit down and wait.
The reason I'm being really harsh is because these are the people I'm going to be dealing with from now on. I bought the car so the sales part i done. Now, for all my future endeavors, I'm going to be dealing with the service department and if they can't even bother communicating that it'll be longer then why bother with the "FrEe OiL ChAnGe" when I can do it myself. So, I'm not going to bother any more with this establishment and honestly, neither should you. I would recommend going only if you really need to for recall or update purposes, since all these cars are getting more and more advanced, but other than that, just take care of the car yourself.
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