Joseph Miller

Review of Genz-Ryan

Genz Ryan could not have responded in a more timel...

Genz Ryan could not have responded in a more timely fashion. There were a number of tight time frames I needed to meet and they did everything to get my unit repaired with plenty of time to spare. It may be because they chose to send Mike, who displayed great knowledge about what needed to be done, analyzed all components, presented me with several options to address the issue and, upon my decisions, proceeded to promptly repair the unit to fine working order. My guess would be that Mike reflects the approach of the entire organization but right now, it is all Mike that gets my kudos.