Jason Torres

Review of Icon Health and Fitness

Hello, do not buy any products from this company. ...

Hello, do not buy any products from this company. Yes they are much cheaper than other equipment but if you get a similar problem to mine you will regret it. I received a defective elliptical machine, it made all types of noises from clicking, clacking to banging. I reported it after i setup the equipment and brought it into my home.

I filled a support ticket asking for help and someone to come out and fix it. After 30 days they still had not gotten back to me. I filled a dispute with my credit card as it is not fair that they send me a defective equipment and they have not acted on trying to fix my problem.

Credit card got my money back, and finally nordictrack contacted me to return the equipment which i was more than glad to do. Heavy piece of junk. The equipment was returned and then they rebilled my transaction on my credit card. Now they refuse to give me a refund for 90 - 180 days until they resolve there internal finance issues.

I have never in my life had to wait so long for a refund and I am still waiting. I am getting ready to sue this company for my money if i dont receive my refund soon. Be warned and move on and purchase your equipment from a reliable, reputable company. This company is not reputable at all and they are a bunch of thief that will try to keep your money from you.