Franz Inbavannan

Review of BMW of Murray

Terrible customer service. Got towed there through...

Terrible customer service. Got towed there through warranty since it was the nearest dealer, which was over 220 miles away. They were not good with communication, multiple times talking on the phone where they simply hung up, or repeatedly transferred me to voicemails. By the time I picked up the vehicle, they were rather rude, and left the vehicles rear facing the main road which makes it more difficult to pull out as well. Then I tried calling to simply find out where they put my wheel lock as I couldn t find it, and they transferred me multiple times to voicemails, and overall the work done on the vehicle was good, but customer service does not befit that of BMW that I ve received at other dealers. Especially being 1600+ miles away from home.