Great facilities, ruined by utterly backwards book...

Great facilities, ruined by utterly backwards booking system.

Why on earth in 2017 would a facility such as this allow you to pay for a session online without being able to actually book at date and time, only to find that the spa is fully booked when you have to telephone reception to find out if you can actually take advantage of what you've just paid for?

The spa itself is a high-end experience worthy of a far higher rating than I've given here, but the one-star rating is a reflection of the infuriating manner in which one must currently arrange a visit.

Fix your booking system, Nirvana, and your rating will suddenly improve.