Elizabeth Ruggiero

Review of Orthopaedic associates

The physicians are top notch. Nurses are wonderful...

The physicians are top notch. Nurses are wonderful. Front desk? Not so much. After telling the receptionist on my way out that the doctor wanted me back in 3 weeks. She asked what time of day I preferred, which I told her. I also told her any day was fine. She filled out my receipt and my appointment was written on my receipt and I put it in my purse. The next day, I noticed that she had scheduled me for follow up in five weeks. When I called to change it to three weeks, they were unable to secure me an appointment. The earliest they could get me in was four weeks. Doesn t seem like a problem on the surface, however, when one is wearing a cast, one week does make a difference. Just saying this is a former medical professional... I know you re busy in the front desk, please pay attention to your patients.