Honor Gibson

Review of City Utilities of Springfield

NO STARS HERE. I have been on HOLD for an Hour to ...

NO STARS HERE. I have been on HOLD for an Hour to customer service, for the 2nd time. Last week I waited and talked to them for 1.5 hours to change a simple routing number that their site would not take. The customer service rep. just said try again later. I tried 3 xs last week and it would not take again today. NOW 'we still have high call volume and the wait goes on and on and on. TERRIBLE CUSTOMER SERVICE