I recently purchased four new Michelin tires from ...

I recently purchased four new Michelin tires from MJ Hickory Toyota. Upon diving home, three of the four tires went flat and the fourth was almost flat. Evidently, the tires didn't seal properly. I called Shawn May and he immediately apologized and authorized a tow truck. He even came in the next day, on Sunday, to provide us a rental and said "how can he make it up to us." I was impressed with Shawn and stated that I had a 3rd brake light that worked intermittently, and he indicated "he would take care of it." There were no pre-conditions implied at that time. Upon investigating the brake light trouble, he said the light had a short and it would cost over $300 to replace the whole unit. After I said, "I thought you were going to take care of it," he said he would reduced it to $200; but, I was still disappointed in the arrangement since he INITIALLY stated he would take care of it because of our troubles of being stranded on the road and a potentially having a life-threatening situation when the three tires went flat traveling 60+ mph on the interstate/highway making it very hard to steer. While I really think the service department is otherwise outstanding in every regard, I can't, in good conscience, rate them as excellent in this instance when I feel I was mislead by them in not keeping their word.