Kristina Healey

Review of Balise Lexus

I am a young professional and a second time car bu...

I am a young professional and a second time car buyer, though the first time, I wasn't as involved in the process. I owned my last vehicle for over 9 years, so car shopping was EXTREMELY nerve wracking. I don't like change. Period. So the thought of buying a new car, gave me a lot of anxiety. Before choosing Balise Lexus, I had been doing a lot of research on body styles, prices, and overall vehicle quality online. Once I narrowed it down, I knew I was heading to Balise because I am a big fan of their customer service. I was stuck between two vehicles, and one of them was the Lexus RX 350. A close family friend of mine had been working for Balise Lexus for a while, and I decided to check out that car first with him. I was totally overwhelmed by the luxurious customer service as soon as I entered the building. The car I was looking at was already in front and ready to be shown when I arrived, and Isaac was so thorough, and answered every little question I had. After looking at other Lexus mid-sized SUV models, I finally decided on the 2016 RX 350. The prices were unbeatable! I was so excited to know that I could afford this beautiful luxury car! But the excitement didn't stop there. I was blown away by the atmosphere, how laid back everyone is and how informative and "not-pushy" all of the people I encountered were. The Lexus owners lounge was the coolest thing ever. They really cater to their customers by offering several coffee and tea options, pastries, sandwiches, cold beverages, and even a small dining area. The computer cafe was awesome, too! I just can't talk more highly of this dealership. By far exceeded any expectations that I ever had in a dealership.Thanks Bill G and Isaac K!