Greg Lapres Review of My Auto Import Center
My 2013 Subaru Legacy recently had a recall on the...
My 2013 Subaru Legacy recently had a recall on the steering column, so I took it into the brand new Subaru service center on a Monday to get it replaced. Mine was the first one for these guys in particular to do so there was a learning curve, I'm sure. They had it one day and I expected to bring their Forester loaner back on Tuesday to get my car. Instead, they needed another day to order a steering angle sensor that suffered damage in the disassembly/reassembly process. I was given a brand new Outback loaded to the gills as the new loaner car. I was told not to worry about filling the gas tank back up, and to drive it wherever I needed until they called me back. My work schedule meant I had it until Thursday when I returned to pick up my car. The job was done right and my gas tank was full-- it wasn't when I dropped it off-- and the service manager told me he set it up with the garage to do my next two oil changes on the house for the inconvenience. I told him that's really nice for them to do all that to make it right with me, and that I've always been treated really well all the years I've been bringing the car and truck (2005 Tacoma) to them. We joked for a bit about having me in the Outback so I could get a taste of all the new electronic gizmos it's outfitted with. "We do that on purpose", he says. Pretty darn likely I'll be getting my next ride from these guys. That's if the ones I have ever wear out.
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