Standard grand lit double room. Big confusion in t...

Standard grand lit double room. Big confusion in the actual booking confirmation with incorrect information and bookings for eg. spa. Only bedding for one person on arrival despite the indication of two people. The cleaning staff took shampoo for cleaning and did not put new ones. The ceiling fell into the bathroom 20 seconds after I left it. Friendly staff in terms of service and various issues, but very little attitude to compensation for faults and defects. Fantastic spa and super delicious food both morning and evening.