Christy Cole

Review of FIAT of Fort Worth

Worst experience ever! I had been dealing with som...

Worst experience ever! I had been dealing with someone over the phone and via email with a deal
On a vehicle. I told him that I am extremely busy and do not want to come in until I sigh the papers and pick up the car. I live 2 hours away so I didn t want to just come in and test drive cars. I made an appointment to sign the papers and pick up one of the vehicles I picked out yesterday, he said everything will be ready to go. I get there and can t even talk to who I had the appointment with, then the guy told me they already sold the car. I was not happy and asked why someone didn t call and let me know, so he brings out a manager and she was extremely hateful to me. She told me it didn t pass inspection... so I got two totally different stories and instead of trying to work with me she just said there s nothing they can do for me.

It didn t help that when I went in to begin with they only wanted to deal with my husband and I had to tell them several times that he has nothing to do with this deal, he s only here to drive my car home.

I m pretty sure they saw that I was originally looking for a cheaper car and didn t care about my business. Well I ended up going next door and getting great customer service and decide I wanted to get a newer nicer car and spent 3 times what I originally was going to. I still got a good deal and great customer service that I failed to get at Alfa Romeo Fiat of Fort Worth.

Due to them (mostly the manager)being unprofessional, unprepared and just hateful I will never do business with them.