Madeleine Meyyappan Review of Wyndam Franklin Plaza Hotel
We worked with Sarah Bolger and her team to book r...
We worked with Sarah Bolger and her team to book rooms for our wedding. I am writing this review to warn other brides look elsewhere for your big day. The booking department has no idea what rooms will work for a wedding party getting ready. We tried to book a big suite and got a tiny suite (junior suite) you have to know to ask for a presidential suite to get one. We stayed at the hotel a month before the wedding to get an idea of the room size and they put us in a presidential and told us this is what we booked. Day of the wedding we got a small junior suite. Luckily the hotel realized they screwed up and offered the room next to ours to help with space when the bridesmaids were getting ready. They put the groom in a handicapped room so he had to hang all of his things in my room. Then not pictured because you can t upload pictures, the hotel sent up free breakfast the day of that was covered in mold. This was reported and they removed it quickly. Next they sent flowers and chocolates to make up for breakfast to one of our guests meant for us. They constantly mixed guests up, sending things all over the hotel but never to the room that ordered the items. Lastly we had to go through all the bills because they mixed up all the guest bills. They are really disorganized, they have too many people involved giving misinformation and I would eat food from the kitchen at your own risk.
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