Thomas Lewis Review of Omni Hotel at CNN Center
The Omni is not prepared for large scale events ev...
The Omni is not prepared for large scale events even though it is the closest hotel to the Mercedes Benz Stadium. We specifically stayed there for the Taylor Swift concert. When we arrived, the valet took 30 minutes to assist, and our room wasn't ready until after 9 pm. Our friends didn't even get a room with the 2 beds they requested (a family of 4). They got a king bed and a BLOWUP bed. This issue was never resolved during the 2-night stay. Both times we tried to get our car out of valet (self-park wasn't even an option as it was full), it took 20-30 minutes. The bathroom light over the shower was out, and when I told the staff about it, they said, "Oh, you're the last guests to stay in that room. It's gonna be closed for renovations." The check -in employee was incredibly rude and seemed to enjoy telling us she had no idea when our room would be ready (we checked in at 7:30 pm).
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