We have been coming here for 5 years with a major ...

We have been coming here for 5 years with a major cheer competition and my 1st impression was that it was very dated even 5 years ago. This stay has been EXTREMELY displeasing. In cheer you must go through a middle party to book and are not given a lot of choices and the rooms are also upcharged. During this stay we are in the North Tower & most of the ameneties are not available & customer service has decreased IMMENSELY!. No housekeeping....2 towels for a 4 person room. They did not even get our trash...the restaraunt that was open in our tower was due to open at 12...it was 12:08 before it did & we sat there for 35 MORE minutes waiting on our drinks and there was only 1 waitress for the entire place.They incresed the prices to park & would never answer at the valet. When we spoke with the manager she just simply said it was due to the pandemic and if we wanted those ammenities we should have stayed in the South tower when 1: we were unaware that the North tower did not have them & 2: we were never given that option. The pandemic is absolutely no excuse for poor patron care. I have been a dental hygienist for 27 years & have worked the entire time except for 2 months. This a quality issue & the Omni has DEFINITELY lowered their standard & at best I would look more around Atlanta & ask lots of questions before booking here. We have other families at the Marriot Marquis & they miraculously had full service... and ammenities obviously the Covid is selective