Incredibly incompetent, unfriendly and snotty empl...

Incredibly incompetent, unfriendly and snotty employee who had no interest in helping. After three signs of the situation, she said that she still does not understand what it is about and swarmed with a "not responsible" the phone call.
That one is paid for such a way of working, understand who wants.
Ultimately, we needed a marriage certificate, a marriage in Detroit, so that a death certificate can be applied for in Germany. Both parties are already dead (Divorced wife already dead for 8 years and husband died a few days ago).