Susan Kensington

Review of Mercedes-Benz of Westminster

Awful, just awful!! I wanted to trade in my BMW X5...

Awful, just awful!! I wanted to trade in my BMW X5 and was treated poorly. They acted like I was a 'stupid woman' from the second I walked in! They acted like I was a bum and treated me terribly. I was in the car shopping mood then changed my mind quickly. Upon parking my car, some guy stormed out of the building and said, "Those cars near you are SOLD, go inside and look at things are are still FOR SALE". As I walked in everyone acted like I was dressed in rags and couldn't afford a Benz... how sad. Sure, I don't have Maybach money but I was wanting an E-Class. One a sales associate finally approached me it went downhill from there. From his high sales pressure to acting like my X5 was a totally Kia I felt embarassed. Needless to say after this train wreck I finally packed up and bought a closeout 2013 X5 and couldn't be happier... how DOES this dealership stay in business?