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Jessica Araceli Perez-Salazar

4 years ago

My 2014 4Runner was doing this weird shake thing w...

My 2014 4Runner was doing this weird shake thing whenever I braked so I called the dealership to get an appointment for the problem to be fixed. I was given a "rental" car while my car was being fixed. The service representative assigned to my vehicle, Bruce, called to update me multiple times. He was informative, kind and attentive. He told me what absolutely needed to get done to fix the shake, gave me his recommendations on services that would make my car run smoother but never pushed to sell any services. I did everything he recommended and my car is running as smooth as when I first bought it.

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