Such a beautiful place leaded by poor service

Such a beautiful place leaded by poor service
First i wiuld like to thank the few people who tried to make our atay memorable. Feras eng who literraly saved our stay and could fix our speaker. Mostafa in the reataurant provided eztra effort and let us dine when they were about to close even chef emakor visited us and checked on us, which was amazing!
It was my birthday and my boyfriend wanted to surprised me so olga made the arrangement but she didnt even bother to welcome us and we asked for her and she did not come!
The main issue is that i needed eye drop for my lenses, when i called and i requested the same they said they do not have it, my bitfriend is a doctor, he said the eyedrop must be in the first aid kit and they said they do not have an aid kit.
We requested then a tazi to go to a live pharmacy, they said they do not have cars. It must be a joke. Ehat hotel doesnt have cars ?so my boyfriend had to go himself to thepharmacy
Ine more thing, no communication between the staff and they dont understand english very well, i have request to be transferred with concierge i was transferred to room dining
Wahab hsk and palab were super nice.
Finally we had a cake and wanted ro take it with us, olga is not answering our calls, we requested to many oeople a box, they keep on telling us we will check
Unni was very nice and prepared our bill quixkly as we just wanted to leave asap