It was time to replace my 2008 Corolla, and I want...

It was time to replace my 2008 Corolla, and I wanted something a little smaller with better MPG. After less than acceptable experiences at Honda and Ford, I went to Toyota of Sunnyvale. Sales rep Celine Bian is the ultimate professional, she patiently explained the advantages of the Prius C. I test drove a Prius C and a Yaris LE, and New Sales Manager Lee Ledger gave me solid prices for both cars. I did some research, went to Honda and test drove a Fit and then to Ford and drove the Fiesta and Focus, did some online research and some match (Prius MPG savings woud take 5 years to come even with the Yarris price difference) came in to Toyota the next day to buy a Yarris SE.

Celine didn't blink at the changes, and took me to choose the color I wanted. Lee made me an offer based on the Kelly Bluebook prices I brought in, which included a generous trade-in allowance, and I was able to pay cash. Finance wizard Ali Amanzay went through the 6,742 forms to sign, gave me a great deal on 6-year pre-paid maintenance, and processed my license plate transfer.

I drove the car home, popped the hatchback open to put in my music stand and baritone horn, and the horn did not fit. Drove to Mountain View and back, and felt every bump in the road, and when I pulled into a parking lot with speed bumps, the Yaris did not cope with them well at all.

The next morning I texted Celine and said I wanted to swap for a Corolla, and she contacted Lee and Ali to figure out the numbers. At about 3 pm she texted me saying they were ready to make the exchange, so I went there and she walked me through the process, and then Ali did the numbers (and another 6,742 forms) and I ended up with a refund!

Meanwhile Rebecca, whose last name I didn't catch, worked with me to arrange for the service department to install a high-end nav system and backup camera, which is just waiting on some accessories.

All my trips here, the staff has been friendly, professional, with a great sense of humor and vast patience.