Leandro de la Torriente

Review of Carolina Ale House

This Carolina Ale House is the epitome of sub-stan...

This Carolina Ale House is the epitome of sub-standard food & service. My family & I have been coming to this Ale House for years, knowing the service is poor & inattentive, but the food is normally good. Well, that is the case no longer. Don't bother with this Ale House, just go to one of the other ones. I hope the management sees this and figures out how to turn around this restaurant to be more like the others. The overall locla restaurant chain is a great, this location does not reflect that.

I'll start with the evening events. It was a cold Tuesday evening as we're walking in to the restaurant. I notice the smell of stale beer on the patio, my 4yo notices the smell of stale cigarettes in the foyer of the building. My 4yo noticed the cigarette smell, that should tell you something if you have kids. Next we order our drinks, and the server brought the wrong drink for my kid, we didn't bother to correct them. My wife and I get beer, her beer was served flat alongside my beer with a beautiful head of hoppy goodness. The bartender, drink runner, or server should have noticed this, but NOPE, they served it flat, like super duper flat, not even a bubble in the glass, anywhere. Now comes our food, sigh... The Buffalo Zinger wrap from my wife was lacking flavor, much less any zing. It tasted bland. My wings which I ordered grilled, 1/2 dry-rub 1/2 five-alarm, were soggy and bland as well. I had to ask for more dry rub because there was so little used on it, the wings had no taste. It was a good thing the wings were temperature hot because the five alarm sauce was cold to the touch. Eventually the wings heated the sauce, and made them tolerable.

In summary, go to a different Ale House. It's normally a good chain, just not this location. I'm sorry my first review in years had to be a negative one, but I hope management sees this and takes drastic steps to revamp this location.