We preordered our pizza so we wouldn't have to wai...

We preordered our pizza so we wouldn't have to wait so long. We had a 3 year old with us. The preordered pizza was never put in. The waitress kept saying 5 minutes but the pizza never came out. 2 hours later we still had no pizza, a tired 3 yr. old and some angry adults. The manager did pay for dinner but we will never go back.