Raymond Brice

Review of Dick Scott Nissan

Absolutely crazy. So my Jeep Grand Cherokee has a ...

Absolutely crazy. So my Jeep Grand Cherokee has a limited warranty on it and it was having trouble starting, and also the oil had a smell of gas, so I took it in to have it checked out. I dropped it off at 7:15 in the morning with Mr Rob Goodlow and went on to work with his assurance that he would make sure I was "taken care of". At 830am I received a call from Mr Goodlow to inform me that the problem with the intermittent starting was the 'crankshaft position sensor" and it was not covered under warranty, (which I understand becuase it's not a full wanrranty) and that it was seized into the block so it would take longer due to the fact the technician would have to drill it out. Also that the reason the oil smelled like gas was becuase the oil sending unit was going bad and needed to be replaced. On top of that the jeep threw a code for misfire on cylinder 3 so a tune up is fundamental to fix the misfire. All of this would cost me 936.00. Now my dad is a mechanic but I figured of it was covered under warranty I pay the 100$ deductible and get the work done under warranty. Anyways I declined the work and went to pick up the jeep. When I got there i payed the diagnosis fee of 89.00$ and they didn't even want to give me a diagnosis in writing or a estimate and seemed like I was bugging them that I wanted this in writing. But I got it becuase if I'm paying the 89$ I at least want the diagnosis to show my dad. Point is the CPS was 24.13$ and it was not siezed into the block as stated by Mr Goodlow actually at soon as my dad took the bolt out the sensor slid right out. No drilling no pulling no tugging. The hardest part was getting the plug off of it. So I was being charged for more hours becuase it was "siezed" into the block and HAD to be drilled out. As for the gas in the oil it was caused by the sensor not telling the plug in cylinder 3 to fire and the build up gas getting into the oil. No tune up required no "oil sending unit" bad or needed to be replaced just a very very simple sensor to replace and a oil change. The jeep is running like brand new. And out of all this I saved 875.00$ becuase Mr Goodlow was trying to line his pocket with more commission money for work that did not need to be done. On a side note when I dropped the jeep off I told them I usually take it to Telegraph Chrysler for service but they were pretty backed up on service and he stated "those guys are shady" . Seems to me Mr Goodlow you are the one who is shady. Never did Telegraph try to sell me somthing I didn't need when I needed my altonator replaced (warranty) or my A/C head (warranty) . I will never return here nor would I advise anyone else to. You should not try to sell customers somthing they don't need or charge them more hours for somthing that is not true. If I could. Post pictures on here I would post the estimate that states the sensor must be drilled out and a picture of the sensor my dad took out still in tact with no drilling. . Please people be aware and don't be afraid to spend a little extra money to have a second opinion. That is all thank you for taking the time to read this lengthy review but I wanted to let everyone know what is going on here.