I was disappointed with the hotel in general. As w...

I was disappointed with the hotel in general. As we walked through the main foyer, the area felt old and tired.
We are Accor Members, yet didn't really feel like we had any special treatment at all. Our room was not ready at the 1pm when we arrived, so we waited till 2pm, and still our room was not ready. We had to wait another 1/2 hour for our room. I would have expected some priority for Accor Members after paying for a membership, but I guess not.

The room was very small. Really small. The childrens bunks felt like a living in a closet. If I had known the room was so small, I would have chosen another. I asked reception if we could upgrade to a larger room, but was advised that wasn't possible. Didn't really feel like they tried or cared.. They may have, but didn't relay their attempts or eagerness very well.

We found the bathroom very cramped, old and tired and dirty. there were fresh stains on the floor which looked like human waste, which we had mopped up.

As advertised the room had a Playstation, which we thought we would use, and were again disappointed when we had to pay an Extra $15FJD to use it.

We also did not have a Bose Sound system which was advertised with the room.

The Buffet breakfast was sub-standard, and I enjoyed my own packaged breakfast far more than the buffet. My children wouldn't even eat at the buffet.

The cocktails were terrible. for example, we had a poolside drink at happy hour. A French Martini. The guy making the drinks used some house vodka, then a cherry liquor and cranberry juice. When you are paying money for an advertised cocktail, with the ingredients clearly shown on the menu, yet not used in the cocktail you pay for, I would expect to actually receive what we are paying for. And to charge $28 FJD , wow.. I expect a markup on prices, but that is excessive.

The food at the Lagoon Restaurant was only ok. I would rave about it, but it was ok.

It was sad that we would rather go to the Marina or hotels next door to enjoy their food and drinks rather than spend out money at the Sofitel.

On the first two nights I was so close to just walking out and leaving and going to another hotel, we were that disappointed.

I wish I could say that we would be back, but I won't be.

I did spend a few hours in the Waitui Club which was beautiful, and for $99FJD i would expect that. A hard task with children in toe.