Jacquelin Amachouch Review of Mickey Mantle Steakhouse
We came in yesterday to celebrate a special occasi...
We came in yesterday to celebrate a special occasion. Our dining experience was horrible and completely unimpressive. Denzel was our waiter. The one star is really for him. He wasn t friendly from the jump. Very rude and unobservant. We waited an hour & 26 minutes to be able to even order our food. We had empty drinks most of the time. It took so long for us to order, we forgot he hadn t even been back to take it. I had to ask someone else s server where in the world he was because we are all starving & he disappeared. When we had appetizers out, he angrily threw them onto the table. Everyone looked at each other in disbelief at his attitude. When our food comes out, he had our order wrong. Someone got a steak & he never asked for the temperature when taking the order. We didn t realize it. So instead of coming back & asking, he obviously guessed when putting the order into the POS system. It came out well done. It should ve been rare. YOU ALWAYS REPEAT EVERYONE S ORDER AS A SERVER! Point. Blank. Period. He didn t repeat anything. In & out as quick as he could. At the time we were his only table, so there are no excuses for his actions. Also, another person at the table got the fettuccini Alfredo, with chicken and shrimp. They asked what the upcharge would be. Denzel said oh Ill just charge you for the chicken it s fine then charged him $9.00 for the shrimp add on. He specifically asked about this upcharge and got blatantly lied to. 10 minutes after getting our meal, I get asked if I want mine boxed up. Talk about rushing? Everyone had barely taken a few bites. It was extremely insulting to me. A girl at our table tried to ask for another drink three times before she finally got him to pay attention to her, without walking away. He wouldn t listen to a thing we said. He rudely threw down everything he gave to us. Including when we finally got our food boxed. Everyone at our table was infuriated at him but didn t want to make a scene, due to the special occasion. He asked if we wanted dessert. We said no. He left. Didn t ask about separating the checks like he should ve, whenever we were clearly ready to tab out. We waited another 20 minutes (2 people already had their cards on the table) before he dropped a tab. ALL TOGETHER. Are you kidding me? There s at least 2 cards on the table. Again. He doesn t ask. We give him every hint without being rude. He gets more pissed off when we tell him how he needs to separate the checks. His actions ruined our dinner, & it was my first time at the restaurant, & my first impression was horrible. I don t know if anyone would want another one. We were treated with such disrespect for no reason whatsoever. This was a table of 4 general managers for a clothing company. And myself, who s been a customer service manager in food service for 5 years. The other were associates. I ve never had worse service anywhere else. This company should be embarrassed. We expected way better.
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