I am the years trying to send my degree without su...

I am the years trying to send my degree without success. The service is absolutely poorly, without exaggeration, the worst I've ever had to deal with. We do not have direct access to call secretariat (only going there), do not return e-mails and do not return the calls of the call center. Even the ombudsman, which is a feature I'm used to using when I have difficulties even return the calls. Help!
An institution that is absolutely not would be doing cutting-edge faculty as mere marketing positioning. Go do something at FGV or PUC, solid institutions, traditional and credible. Do not be fooled by this scam.